Terms and Conditions
1. Identification.
1.1. The Walker Tours LLC (hereinafter, TWT); with EIN 37-2091569; registered office at 1000 N. West Street, Suite 1200, Wilmington, Delaware, 19801, United States of America; phone +17867617802 (WhatsApp only); and email address info@thewalkertours.com; is the owner of the website located at the Internet address and of its social media accounts (hereinafter, the Website).
1.2. TWT is the owner of the following social media accounts:
1.3. The person accessing this Website (hereinafter, the User) warrants that they have the minimum legal age to give consent regarding information society services. Otherwise, the User must refrain from accessing this Website.
2. Purpose.
2.1. These terms and conditions govern the relationship between TWT and the User regarding access to this Website and the electronic contracting of services consisting of the purchase of tickets (right of access and complementary services) for the tours offered on this Website (hereinafter, the Services).
By accessing this Website or contracting Services, the User expressly accepts all the clauses of these terms and conditions, of its privacy policy, and of its cookies policy, as well as any specific conditions provided for the use of certain services. If the User does not accept any of the aforementioned clauses, they must refrain from accessing this Website and from contracting the Services.
2.3. By accessing TWT’s social media accounts, the User undertakes to comply with their terms and policies:
2.4. The User undertakes to observe and comply with any legal provisions applicable to accessing this Website or contracting the Services.
2.5. TWT reserves the right to change these terms and conditions at any time; therefore, it is the User’s responsibility to review them before accessing this Website or contracting the Services.
3. Minors.
3.1. Contracting Services by minors is prohibited.
3.2. TWT reminds Users responsible for minors that it is their sole responsibility to determine which services and content are appropriate for the minors’ age, and that there are software programs that allow filtering and blocking access to certain content and services.
4. Content.
4.1. The content made available to the User on this Website comes from both TWT’s own sources and third parties.
4.2. TWT endeavors to ensure that the content is of the highest possible quality and reasonably up to date, but does not guarantee its usefulness, accuracy, completeness, relevance, or timeliness.
4.3. The inclusion of content on this Website does not in any way constitute the provision of professional advice by TWT to the User.
4.4. TWT advises the User not to make decisions based on the information contained in this Website’s content without obtaining appropriate professional advice.
4.5. TWT reserves the right to change the content at any time.
5. Intellectual property.
5.1. All content of this Website is owned by TWT or has been licensed to it by the respective owners and is duly protected by intellectual property regulations (copyright and trademarks).
5.2. Regardless of the intended purpose, the total or partial reproduction, use, exploitation, distribution and commercialization of any proprietary content from this Website requires prior written authorization from TWT in all cases.
5.3. Content not owned by TWT that may appear on this Website belongs to its respective owners, who are responsible for any authorization to third parties.
6. Use.
6.1. The User voluntarily and expressly accepts that the use of this Website is in all cases under their sole and exclusive responsibility.
6.2. The User undertakes not to engage in any conduct that could damage the image, interests and rights of TWT or third parties, or that could damage, disable or overload this Website, or that could in any way impede its normal use.
6.3. TWT reserves the right to deny or withdraw access to this Website or to disallow the contracting of Services without prior notice, at its own request or that of a third party, to Users who breach these clauses or any specific conditions provided for the use of certain services.
6.4. The User must provide personal data to contract Services. The User will be responsible for providing truthful and lawful information. As a result of contracting, the User may be provided with a password, for which they will be responsible, undertaking to use it diligently and confidentially.
6.5. The User undertakes to make legal, appropriate and responsible use of the content and services that TWT offers through this Website.
6.6. TWT reserves the right to remove any comments and contributions that violate respect for human dignity; are discriminatory, xenophobic, racist, or pornographic; that attack youth or childhood, public order or safety; or that, in its opinion, are not suitable for publication. In any case, TWT will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.
7. SPAM.
7.1. The User is strictly prohibited from taking email addresses from this Website to send advertising or promotional communications without the prior request or express authorization of the recipients.
8. Liability.
8.1. TWT will take all actions within its power to ensure the proper functioning of this Website. However, given the nature of the Internet and that the functioning of this Website may depend on third-party intervention, TWT is not responsible for any inconveniences that may be caused to the User by its malfunction.
8.2. TWT disclaims any type of liability arising from information published by third parties on this Website.
8.3. TWT assumes no liability with respect to third-party content to which this Website redirects.
8.4. If the User believes that there is any content on this Website that could be illegal, they must notify it by email to the address .
8.5. Given the nature of the Internet, TWT cannot guarantee the absence of elements that may cause alterations to its IT system or that of the User, and therefore assumes no responsibility for any damage of any kind that may be due to such alterations.
9. Booking Process.
- Accept the Cancellation and Refund Policy.
- Accept the Website and contracted services’ Terms of Use.
- Confirm that you have read, understood and accepted the ticket delivery policy.
- Expressly accept that certain services do not allow cancellations or refunds.
These conditions must be accepted by affirmative action (such as ticking checkboxes and/or a confirmation button) during the purchase process.
Without such explicit acceptance, the booking cannot be completed and will not be considered valid.
These Terms and Conditions are available in Spanish, English, French, Italian and German.
All bookings are subject to:
- TWT’s express acceptance.
- The actual availability of the selected service or product.
The User will select on the website the desired touristic service or product, indicating:
- The date and time of performance.
- The number of participants, distinguishing between adults and children according to ages.
Then:
- They must complete a form with their personal data (full name, phone number and a valid email).
- They will be redirected to the payment gateway to choose a method and complete the transaction.
- Before completing the payment, they must explicitly accept all the policies mentioned in section 9.
Once payment has been completed successfully:
- The User will receive a confirmation email with the booking details.
- This email constitutes the binding contract between the User and TWT (hereinafter, the “Contract”).
TWT reserves the right not to accept the booking in the event of:
- Errors in payment validation.
- Incorrect or incomplete data provided by the User.
- Breach of the Terms and Conditions or any other applicable policy.
Before completing the payment and finalizing the booking, the User must:
- Fill in a mandatory form with the personal data of all members of the booking (name, surname(s) and other required fields).
This step is essential and prior to the purchase confirmation.
Access tickets to the monument are nominal, personal and non-transferable and will only be issued with this information complete and verified.
If the User provides incorrect, incomplete or false data, TWT is not responsible for the non-issuance of the tickets or the impossibility of accessing the monument. In such a case, the User will not be entitled to a refund, modification or access.
Access tickets to the monument will be sent to the email provided by the User within the following timeframes:
- Up to 24 hours before the start of the contracted activity.
- For bookings made less than 24 hours in advance, tickets may be sent up to 1 hour before the start of the activity.
This delivery policy is clearly communicated during the purchase process and must be expressly accepted by the User to finalize the booking.
To guarantee availability, TWT may purchase tickets with a time different from the one initially selected, always within a reasonable margin.
The User is responsible for:
- Checking the final time indicated on the tickets.
- Arriving punctually.
Failure to show up at the assigned time does not entitle the User to a refund.
The User is responsible for:
- Providing a valid email address.
- Checking the inbox and junk mail (spam) folder.
In case of an error when entering the email or inability to receive it:
The booking will be considered invalid and non-refundable.
TWT is not responsible for errors arising from the information provided by the User.
10. Payments
10.1. The following methods are allowed for payment of the Services:
- PayPal account
- Credit card via Stripe
- Google Pay
- Apple Pay
The User who makes any payment for the Services via PayPal accepts the legal agreements for PayPal services.
The User who makes any payment for the Services via Stripe accepts the legal agreements for Stripe services.
The User who makes any payment for the Services via Google Pay accepts the legal agreements for Google Pay services.
The User who makes any payment for the Services via Apple Pay accepts the legal agreements for Apple Pay services.
11. Prices.
- Guided tours,
- Personalized assistance during the booking process,
- Value-added services in the customer purchase experience,
- Ticket management and processing,
- Services associated with the payment process,
- As well as our company’s own commercial margin.
12. Cancellation, Withdrawal and Refund Policy.
- Once the purchase has been made, cancellations, modifications and refunds are not permitted.
- This policy is clearly communicated during the purchase process and must be expressly accepted before completing payment.
- Access tickets issued for the monument are final, nominal and non-transferable.
In accordance with Directive 2011/83/EU, Article 16, letter (l):
“The right of withdrawal shall not apply to service contracts related to leisure activities, if the contracts provide for a specific date or period of performance.”
Therefore, the User may not withdraw from the contract once the purchase of our date-specific services has been made.
Failure to appear or late arrival at the start of the activity does not entitle the User to a refund.
Failure to carry the required identification (ID, passport or others) if required by the monument prevents access without refund.
Access tickets will only be issued with the complete and correct data provided by the User during the booking process.
A refund of the amount paid will be allowed only in the following cases:
Official cancellation of the visit by the monument, provided that the monument itself makes or accepts the refund.
Administrative errors attributable to the monument provider or TWT’s management.
In such cases, the refund will be made through the same means of payment and will in no case include applied management fees or commissions.
The User acknowledges and accepts that access tickets will be delivered up to 24 hours before the start of the contracted activity, as indicated during the purchase process, in the booking confirmation and in Article 9 of these Terms and Conditions.
Therefore:
Non-receipt of the ticket before that deadline does not constitute a breach by TWT.
Any claim or dispute initiated before the established delivery deadline will be considered unfounded, since the User has expressly accepted this policy upon completing the purchase.
A voucher for the amount paid will be offered, valid for 2 years, to be used for any other service offered by TWT.
info@thewalkertours.com
13. User obligations and access conditions.
14. Claims.
14.1. If the User wishes to file a claim with TWT, they may send it to the email address .
14.2. To process a complaint, the User must provide their full name, contact email and an explanation of the facts giving rise to the complaint. They must also provide any supporting documentation or evidence they consider appropriate.
14.3. TWT will respond to the User’s complaint within a maximum period of one (1) month from receipt.
14.4. The User may also file complaints with the relevant consumer protection authorities.
15. Applicable Law and Jurisdiction.
15.1. These terms and conditions are subject to the laws of the United States.
15.2. Any dispute, controversy or claim arising out of or relating to these terms and conditions shall be submitted to the courts of the United States.
15.3. If the User resides outside the United States, the courts of the United States shall have exclusive jurisdiction over any dispute, controversy or claim arising out of or relating to these terms and conditions.
16. Contact.
16.1. To contact TWT, you may do so through the following means:
- Postal address: 1000 N. West Street, Suite 1200, Wilmington, Delaware, 19801, United States of America.
- Phone: +17867617802
- Email: info@thewalkertours.com