EN
ES
EN
FR
IT
PT
DE

Frequently Asked Questions about your tickets to the Mosque of Córdoba

How and when will I receive my tickets? +
1. Booking confirmed
After completing your purchase, you will receive a booking confirmation email. After completing your purchase, you will receive a booking confirmation email. If you have purchased personalized tickets, you will always receive a form to complete your personal information via email, WhatsApp, and SMS. It is essential to complete this form within 30 minutes of booking in order for the tickets to be issued correctly.
2. Ticket delivery
Our delivery commitment is:
●  Up to 24 hours before the visit for advance bookings. 
●  Up to 1 hour before the visit for bookings made less than 24 hours in advance.
When the tickets are available, you will receive your ticket by email and, additionally, we may send it via WhatsApp and/or SMS for your convenience. Furthermore, 24 hours before your visit, you will receive an automatic reminder through the same channels.
3. Exception: tours with in-person ticket delivery
For guided tours, tickets are not sent in advance, as they are delivered directly by the guide to our client.
● Delivery takes place at the meeting point on the day and time of the visit.
● The client must go to the meeting point indicated in the confirmation email.
The type of tour purchased (digital delivery or in-person delivery) is clearly indicated in the booking confirmation email sent immediately after purchase.
Is the ticket to enter the Mosque and the Alcázar of Córdoba included? +
Yes, access tickets to the monument are included in all our products (except when purchasing the audio guide only).
Are tickets for the Mosque and the Alcázar of Córdoba included if I book a GUIDED TOUR? +
Your tickets will include all the details regarding the scheduled time and meeting point for the guided tour. We recommend arriving 15 minutes early to enjoy the experience without stress or surprises.
Are tickets to the Mosque included if I book an AUDIO GUIDE? +
If you make a reservation request with an audio guide, you must follow the instructions provided in your booking confirmation email for downloading or collection.
What documentation do I need to access the Mosque of Córdoba? +
It is mandatory to carry a valid original physical identity document (ID card or passport).
Can I bring my Mosque tickets in digital format? +
Yes, no problem. Tickets can be presented in any digital format as long as the QR code is clearly readable.
Do children need tickets to access the Mosque and the Alcázar of Córdoba? +
Everyone needs a ticket to access the monument, regardless of age. Without a ticket, entry will not be permitted.
Can I modify or cancel my tickets for the Mosque of Córdoba? +
Once the booking request has been made, as published on the website and explicitly accepted during the purchase process,
including the final step where acceptance of the withdrawal policy is checked, it will not be possible to modify the name, date, or time, nor cancel the tickets. Therefore, no refund will be granted.
No exceptions are allowed for any reason (COVID, illness, work reasons, trip cancellation, etc.), as published and defined by the return and cancellation policy of the monument established by the CABILDO CATEDRAL DE CÓRDOBA, C.I.F. R-1400063-B, C/ Magistral González Francés nº21; 14003 Córdoba, owner of the Mosque-Cathedral of Córdoba: “Once tickets have been purchased, no refunds or changes will be accepted, and the purchase is final.” Once the purchase has been made, THERE WILL BE NO RIGHT TO A REFUND OR REIMBURSEMENT of the amount paid, in accordance with the public regulations of the monument, except in the following cases:
  • If a purchased service cannot be provided due to the closure of the monument, you will be entitled to a full refund, which will be processed automatically using the same payment method used for the purchase.
Can I exercise the right of withdrawal? +
No. As stated in Law 3/2014 of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16. As indicated in Article 103 regarding exceptions to the right of withdrawal:
1) The provision of services related to leisure activities, if the contracts provide for a specific date or period of performance.
Is it possible to eat inside the Mosque? +
Eating inside is not permitted. There are designated areas within the complex for eating, resting, or using the restroom.
Is there a cloakroom service at the Mosque of Córdoba? +
There is no cloakroom service.
Is the visit to the Mosque of Córdoba and the Alcázar cancelled in case of rain? +
No, the visit takes place regardless of weather conditions.
What happens if the Mosque or the Alcázar of the Christian Monarchs closes to the public? +
On rare occasions, the monument informs us of its closure with very little notice. In this case, we can reschedule your visit for another day or issue a 100% refund. Closures occur very infrequently.