The following clauses regulate access to the Website located at the Internet address www.feelthecitytours.com, and to the profiles in the social networks linked from the home page (hereinafter this Website) whose owner is Grupo Feel The City, with Tax ID 90206152, with registered office at Calle Adolfo Rodríguez Jurado 6, 5ºC CP 41001 in Seville (Spain), Telephone 666 394 500, and email firstname.lastname@example.org. And, on the other hand, the person (hereinafter the User), who accesses this Website.
Feel The City reminds the User of legal age who is in charge of minors, that it will be their sole responsibility to determine which services and contents are or are not appropriate for the age of the latter, and that there are computer programs that allow filtering and blocking access to certain content and services.
Feel The City disclaims any liability for the information published by third parties on this Website. If the User considers that there is content on this Web Site that could be illegal, he/she should notify it through the contact section of this Web Site. Feel The City assumes no responsibility for the contents of third parties to which it redirects from this Web Site. Feel The City assumes no responsibility for the proper functioning of this Website.
Intellectual and industrial property.
All contents of this Website are protected by intellectual and industrial property laws. The total or partial reproduction, use, exploitation, distribution and commercialization of any content of this Website requires authorization from Feel The City. Any content not belonging to Feel The City that may appear on this Website belongs to their respective owners, who are responsible for any authorization to third parties.
These terms and conditions are written in English and are subject to Spanish law. In the event of any dispute arising from access to this Website, Feel The City and the User shall submit to the Courts and Tribunals of Seville (Spain).
GENERAL TERMS AND/OR CONDITIONS
The purpose of this document is to regulate the TERMS or GENERAL CONTRACTING CONDITIONS of the on-line and off-line booking services (hereinafter, and indistinctly, the services) of GRUPO FEEL THE CITY S.L. (formerly MULOCO S. C. A.), with registered office in Seville, C/Adolfo Rodríguez Jurado nº 6, 5ºC, constituted by public deed granted before the Notary of the College of Andalusia, Dña. Bárbara María Fabra, on June 1, 2015, and registered in the Mercantile Registry of Seville, Volume 6034, Folio 37, entry 1 with sheet no. SE-105645, and C.I.F. A-28.027.944. (hereinafter, FTC), Tel. 666 394 500. The Terms "You" and "User" are used here to refer to all individuals and/or entities that for any reason access www.feelthecitytours.com or use the services.
The use of these services shall imply the full and unreserved acceptance and validity of each and every one of the General Terms and/or Conditions -which shall be considered automatically incorporated into the contract entered into with Grupo Feel the City, without the need for their written transcription in the same- contained in the latest updated version of these General Terms and/or Conditions.
2. RESERVATION OF SERVICES
The services booked through the web or through our physical operators are for the purpose of booking one or more tours in any of the cities in which FTC operates. THE USE OF THESE SERVICES IMPLIES THE FULL AND UNRESERVED ACCEPTANCE AND VALIDITY OF EACH AND EVERY ONE OF THE TERMS OR GENERAL CONDITIONS -WHICH WILL BE CONSIDERED AUTOMATICALLY INCORPORATED INTO THE CONTRACT SIGNED WITH FTC, WITHOUT THE NEED FOR THEIR WRITTEN TRANSCRIPTION IN THE SAME- CONTAINED IN THE LATEST UPDATED VERSION OF THESE TERMS AND/OR GENERAL CONDITIONS.
b1. Online tour contracting: b1. Online tour contracting: Once the charge (with credit card) corresponding to your reservation, you will receive an email confirming it, this email will serve as proof of your reservation.
b2. Hiring tour in physical operators: Once the charge (cash or credit card) corresponding to your reservation has been made, you will receive a ticket per person confirming your reservation, which will serve as proof of your reservation.
b3. Cancellation policy: No refunds will be given if the tour is cancelled between the day of the tour and 7 days prior to the tour.
50% of the amount paid will be refunded if cancellation is made between 8 and 14 days.
100% of the amount paid will be refunded if cancellation is made at least 15 days in advance.
*In any case the money for the tickets of the monuments that the client has not enjoyed will be refunded. Except for the Alhambra tickets, which on the contrary will NOT be refunded in any case for reasons beyond our control.
** Under no circumstances will the tour be refunded for any reason beyond the control of Feel The City Tours.
***The information relevant to schedules and meeting points is the one shown on the ticket purchased during the Free Tour or on the voucher purchased through web booking.
Feel the city tour reserves the right to cancel any tour that does not reach a minimum of 5 people.
Note: both for customers with web reservation and Free Tour reservation.
To make the cancellation it will be essential to send the request to the following e-mail address email@example.com.
3. PROTECTION OF USERS' PERSONAL DATA BY FTC
The user of the on-line and off-line reservation services is voluntarily providing personal data (hereinafter Personal Data) and expressly, fully and unreservedly accepts that FTC treats them automatically and incorporates them into a file for the purpose of providing and offering its services, a file for which FTC is responsible, and which is registered or registered with the competent authority.
Due to the characteristics of FTC's activity and services and for the perfect development and achievement of its objectives, it is necessary to transfer personal data to third parties, including international transfers. Such assignments or transfers of personal data may be addressed to the companies of the FTC GROUP and/or other interested third parties. The sole purpose of the transfer of personal data to such entities is the correct provision of the services offered by FTC.
The owners of the data have at any time the right to rectification and cancellation in the terms set out in the data protection legislation. For such purposes, it will be sufficient to contact FTC by e-mail at firstname.lastname@example.org. FTC guarantees the confidentiality of the Personal Data, although it will disclose to the competent public authorities the Personal Data and any other information in its possession or accessible through its systems and required in accordance with the legal and regulatory provisions applicable to the case. FTC users guarantee and are responsible, in any case, for the truthfulness, accuracy, validity and authenticity of the Personal Data provided, and undertake to keep them duly updated.
FTC's services are not intended for minors and FTC does not solicit or collect information regarding minors.
On the other hand, FTC may collect information through devices such as cookies or log files about the navigation of its users on www.feelthecitytours.com. These devices are associated exclusively with a single user and his or her own personal computer. In such a case, FTC will only use this data as a whole for the ultimate purpose of improving its services. FTC may share this information with its client companies, but in the same way and in any case on an aggregate and statistical basis only.
4. CORRECT USE OF THE CONTENTS OF THE WEB SITE BY THE USER
4.1 FTC declares that the industrial property rights (trademarks, trade names, etc.) that appear on this Web Site are its property and/or are legitimately exploited by virtue of agreements or licenses for use, and are duly protected by the existing regulations on industrial property. The User undertakes to use the Web Site in a diligent, correct and lawful manner and, in particular, undertakes to refrain from:
(a) Delete, evade or manipulate the copyright, trademarks and other data identifying the rights of FTC or its owners incorporated into the contents and/or products marketed from the FTC Web Site, as well as the technical protection devices, digital fingerprints or any information mechanisms that may contain the same.
(b) Use the contents and, in particular, the FTC information obtained through its Web Site to send advertising, communications for direct marketing purposes or for any other commercial purpose, unsolicited messages addressed to a number of persons.
(c) Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless authorized by the owner of the corresponding rights or it is legally permitted.
(d) In general, use the contents in a manner, for purposes or with effects contrary to law, morality and generally accepted good customs or public order. FTC does not grant any license or authorization of use of any kind on its industrial and intellectual property rights or on any other property or right related to its Web Site.